Most frequent questions and answers
Shipping AND RETURNS
Q: What are my shipping options from TRUMP EIGHT?
A: Trump Eight offers Standard, First Class, Priority, Express and Tracked Mail via USPS, DHL Worldwide and ASENDIA.
Q: How much does it cost to ship?
A: Standard shipping rates are based on each of the item/s of your order rather than the weight of your order or where the order is being shipped. For shipping charges please see shipping rates and schedule further down.
Q: When can I expect my package?
A: Standard delivery is guaranteed to anywhere in the continental U.S. Orders received by 1:00 p.m. CT Monday – Friday will typically ship as per our schedule please see shipping rates and schedule further down. Orders received after 1:00 p.m. CT typically ship as per our schedule please see shipping rates and schedule further down. Holidays or natural disasters may delay delivery.
Q: Will taxes apply to my order?
A: Taxes are calculated based upon the tax laws of where the order is being shipped. Taxes will be added to the total order value before any discount is applied.
Q: I didn’t get an order confirmation email. What do I do?
A: From time to time, order confirmation may be delayed. Contact Trump Eight Customer Service through our chat window or email customerservice@trumpeight.com if you have not received confirmation on a weekday within 24 hours of placing your order.
Q: Can I ship products outside of the U.S.?
A: Yes, Trump Eight Products can be shipped internationally
Please see our shipping rates and schedule further down.
Q: How long will it take for my product to ship to a U.S. territory?
A: Please see approximate delivery times on each product listed.
You can also visit our shipping rates and schedule section further down.
Q: Can I ship products to a U.S. Army Post Office?
A: Yes, you can ship Trump Eight products to U.S. military installations. USPS provides delivery service that typically takes up to 30 days.
A: Trump Eight does not ship to PO Box addresses for security purposes and security of delivery..
Q: I never got my shipment. What do I do?
A: Contact Trump Eight Customer Service through our web-store chat window or email customerservice@trumpeight.com
Q: I provided the wrong address. What do I do?
A: Contact Trump Eight Customer Service through our web-store chat window or email customerservice@trumpeight.com. There is a $20.00 per delivery schedule to cover rerouting fee.
Q: My shipment was damaged, or I was provided with an incorrect order. What do I do?
A: Contact Trump Eight Customer Service through our web-store chat window or email customerservice@trumpeight.com within 30 days for a correction.
Q: I am not satisfied with my order. What do I do?
A: Trump Eight offers a satisfaction guarantee on all product orders through its website. If you are unsatisfied for a legitimate reason, you may contact Trump Eight Customer Service through our webstore chat window or email customerservice@trumpeight.com within 30 days of your order to request a refund or exchange. At that time, if a refund or exchange is granted you will receive instructions and a unique return merchandise authorization (RMA) number to place on your return package to ship back to Trump Eight. For more information, review the return policy and contact Customer Service.
Orders placed through Trump Eight Independent Distributors must be returned to the Distributor within 30 days from the date of purchase to request a refund or exchange.
Orders placed through other unauthorized ecommerce sites or individuals are not eligible for Trump Eight’s satisfaction guarantee.
Shirts and Long Sleeves – All Sizes
Shipping to
USA
Shipping up to 2 – 7 business days
First Item $ 4.00 USD – Additional Item $ 2.00
Canada
Shipping up to 10 – 15 business days
First Item $ 8.00 USD – Additional Item $ 4.00
International
Shipping up to 10 – 30 business days
First Item $ 8.00 USD – Additional Item $ 4.00
Hoodies – All Sizes
Shipping to
USA
Shipping up to 2 – 7 business days
First Item $ 8.00 USD – Additional Item $ 2.00
Canada
Shipping up to 10 – 15 business days
First Item $ 10.00 USD – Additional Item $ 4.00
International
Shipping up to 10 – 30 business days
First Item $ 10.00 USD – Additional Item $ 4.00
Tote bags – All Sizes
Shipping to
USA
Shipping up to 2 – 7 business days
First Item $ 4.00 USD – Additional Item $ 2.00
Canada
Shipping up to 10 – 15 business days
First Item $ 8.00 USD – Additional Item $ 4.00
International
Shipping up to 10 – 30 business days
First Item $ 8.00 USD – Additional Item $ 4.00
* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.
Shipping providers:
USPS First Class
USPS Priority Mail
USPS Priority Mail Express
Asendia IPA Fully Tracked
DHL Express Worldwide
Shipment tracking: Tracking available
orders
Payments can be made in the form of credit card such as Visa, MasterCard, American Express and Discover. We also accept Paypal.
If the order you received from us is incomplete or contains products you did not order, please email us at customerservice@trumpeight.com . If your order was incorrectly packed, we will send the correct or missing product as quickly as possible
How does Trump Eight handle refunds and returns?
Trump Eight in order to keep costs down to facilitate much needed charitable donations from sales, Trump Eight is a print on demand company using Direct to Garment printing as per order, all products are unique and produced per order. Returns or exchanges are not supported if you the customer ordered a wrong size, color, or simply doesn’t like the product. We do not have inventory space to keep unwanted items, just because you have changed your mind.
Once an order has been sent to production it is sent to the Printing process and you can no longer edit any details or cancel it. If the shipment details you entered were incorrect, or the you the customer ordered the wrong size or color, Trump Eight is not responsible and will not offer replacements or refunds. You are responsible for entering the correct information during your purchase.
However, we can offer a replacement order free of charge, if there are any issues with the order, such as a manufacturing error, printing defect or lost order.
Please feel free to contact our Returns Support Team with all the necessary information by filing a returns submission form and photographic evidence of the Order Issue, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the return is eligible or not for replacement or a refund.
Will I receive a confirmation after I place my order?
Yes. You will receive an e-mail confirmation to your registered email used during purchase.
Will I be notified after my order has shipped?
On all orders you will receive an e-mail notification with details of your shipment, including a link for tracking your order.
general questions
Some T-Shirts printed via direct to garment methods may have slight odours due to the pretreatment and curing process the T-Shirts go through in production. This is totally normal and will disappear after a wash.
Yes.
Do you offer 2XL 3XL, 4XL, 5XL size shirts?
Yes. However, not all colors are available in these size shirts.
Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way that you want to complete your order.
Can I mix item types in my order?
Yes, you can mix anything you like, t-shirts, sweatshirts, hoodies, caps, shoes, mugs, shirts.